FAQs (Frequently Asked Questions)
Q: How does it work?
A: When you call OPI, a live operator will ask for your language, and for any special instructions. The Operator will then connect you to an interpreter via a 3-way conference. As a client, you can utilize a speakerphone, or an inexpensive two-handset phone solution available through OPI. Clients working “in the field” also utilize cell phones when no regular phone is available.
Q: How do you know a good interpreting service from the rest?
A: Prequalify your interpretation service provider. Technology affords many “mom and pop,” unqualified or foreign country call centers to enter the U.S. market and compete. They don’t have the experience, quality or ability to provide the level of service that Optimal provides. Make sure you ask your potential provider if they have:
- Over 200 languages with 24/7/365 availability
- Languages accessible in less than a minute
- Advanced Computer Telephony Integration (CTI) in their operations
- A disaster preparedness plan through the use of multiple line providers, redundant servers and multiple access points for T-1 phone lines
- An established quality assurance program that includes extensive oral language testing, monitoring and review
- The ability to provide documentation and data that tracks customer usage
- Provide interpretation documentation when necessary for compliance
By doing your due diligence up front you can save your organization money and embarrassment. Use a provider that clearly displays its credentials and uses CTI technology and experienced, industry-trained talent so you have reliable, credible support for your interpretation needs.
Q: Is it better to have an interpreter in person?
A: It is often impractical to use an interpreter in person from a logistical standpoint as well as a time standpoint. In an emergency, a patient and their physician can’t afford to wait what could possibly be hours for an interpreter to arrive on scene. Also, if the requested language is a Language of Limited Diffusion (LLD, aka languages used by small groups of people), there is a possibility that the right interpreter is geographically inaccessible. In sensitive cases involving high confidentiality an impartial interpreter is nearly impossible to obtain from within a small ethnic community.
Q: How long does it take to get an interpreter on the line?
A: Seconds after the call is initiated our interpreters are on the phone with you and ready to interpret. Our advanced computer telephony integration easily handles the technology while you speak with a friendly, live operator who makes sure you get what you need as fast as possible.
Q: What if we already have a service in place with another provider?
A: The majority of our customers had existing providers when they came to Optimal for the first time. In the majority of those cases, we helped them discover that they were being charged much more for their service than what we could do for them, especially if they had not had a cost review or performance adjustment in some time. At that point, the choice was easy for them to make once they saw the savings we could provide them and they switched to Optimal.
Q: How do we get started?
A: You can use our service anytime, 24/7 by following these easy instructions (link to easy as 1-2-3 page). For a service proposal and to discuss your specific needs, call Optimal at 877-746-4674 and we will be happy to create a service plan that fits your budget and criteria.