Call Tips

Here are a few quick call tips to review prior to making your interpreter calls:

BEFORE I CALL

  • Know language that is needed
  • Know dial out number if needed
  • Be prepared to brief interpreter regarding nature of call before he/she speaks to your Limited English Speaker
  • Be prepared to provide interpreter with message to leave if there is no answer

HOW TO PLACE A CALL TO OPI

  • Dial 877-746-4674
  • Provide your name & account information
  • Provide call out number for LES
  • If the LES is on phone with you connect a 3 way call

DURING THE CALL

  • Speak in short phrases
  • Pause to allow interpreter to translate and the LES to respond
  • Ask questions in first person. Ex: “When did you arrive?” versus asking interpreter “can you find out when he arrived?”
  • Check for understanding by the LES thoroughout the call

ENDING THE CALL

  • Before ending the call ensure that the interpreter and LES knows the session is about to end