Helpline Interpretation

Our Helpline Interpretation Service acts as a consistent and reliable backup to your internal bilingual staff. Available 24/7, we help when uncommon or rare language interpretation is required or when your volume exceeds what your internal staff can support, allowing you to complete transactions and get the information you need.

Our Helpline Interpretation Service includes:

  • Over-the-phone interpreting in over 200 languages
  • Bilingual operators answer all calls
  • Connection to interpreter in less than 30 seconds
  • Interpreters are tested and rated in proficiency and medical terminology
  • Preferred rate for all languages at any time (no access fees, no start-up or sign-on fees and no third-party connection fees)
  • Charges do not begin until interpreters is on the line
  • Dedicated Account Manager to partner with you for all your needs
  • Recorded phone prompts in any language for your phone tree directing callers to press * for an interpreter
  • Customized invoicing based on your needs