In addition to how we train, test and credential our interpreters, we give them the infrastructure to perform their interpreting successfully. We employ advanced Computer Telephony Integration (CTI) which integrates the use of a telephone with a powerful computer to coordinate and facilitate the connection and quality of calls. This helps interpreters and operators to be more efficient and expedient with your calls.
It is crucial to have reliable technology running smoothly in the background to assist our operators and interpreters in assisting you. There are over 1,500 Optimal interpreters standing ready to assist you, and that requires a hardware and software infrastructure that can withstand heavy volume and maintain integrity.
We also have a disaster preparedness plan and all-scenario contingency strategy that provides redundancy, multiple line providers, and multiple access points for T-1 lines so we can consistently provide reliable service to our customers.